Shipping is Calculated based on the number or packages and overall volume and weight. We endeavour to provide a flat rate regardless of geographical location in Australia mainland.
Pick up from the ESA warehouse (Sydney) is possible, free of charge and needs to be pre-arranged in all circumstances.
Goods in Stock are dispatched within 5 working days and shipping can take an additional 3-7 working days depending on location. If an item is out of stock, or if it a special order item, lead times of up to approx. 13 weeks will apply. We will notify you by email if this is the case, within 3 working days of your order, with an ETA for delivery.
6. Delivery and Shipping
6.1 Unless otherwise agreed with the customer, delivery of the goods shall be made by courier to the delivery address provided by the customer. ESA uses a variety of courier companies to deliver the most economical delivery options.
6.1.1 The delivery of the items purchased by the customer takes place in the case of a payment by bank transfer or eWay within seven working days after receipt of payment, unless in connection with the article offer a longer delivery time is explicitly indicated. Longer delivery may occur in case items purchased are not in stock or are available via special order.
6.2.1 The risk of accidental loss and accidental deterioration of the sold item is transferred to deliveries to entrepreneurs with the transfer to them or a person entitled to receive, in the case of dispatch sale already with the delivery of the goods to a suitable transport person.
6.2.2 For deliveries to consumers, the risk of accidental loss and accidental deterioration of the goods sold always passes to the consumer upon transfer of the goods to the consumer.
6.2.3 With regard to the assumption of risk, it is the same for the transfer if the customer is in default of acceptance.
Terms Of Payment
Payment for goods needs to be received and cleared prior to shipping of goods. ESA accepts the following methods of payment:
- eWAY – credit card payments including Visa, MasterCard and American Express
- Bank Transfer – full funds need to be cleared prior to shipping. bank details as follows:
Account Name: Ergonomic Solutions Australia
Account Number: 378210
BSB Number: 032-289
- Cash on Pick Up (pick up from our warehouse needs to be pre-arranged)