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Refund Policy

This Refund Policy is applicable to purchases made from Ergonomic Solutions Australia via the website only.

Change of Mind 

Ergonomic Solutions Australia does not normally offer a refund where you have simply changed your mind or made a wrong selection.  We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. In case of a change of mind request, please contact us to discuss further.

 Goods Damaged in Transit

If any goods arrive damaged, please contact us immediately to let us know. We will only accept notifications of goods damaged in transit within 24 hours of delivery. All goods that are shipped via courier, are done so with transit insurance.

Ergonomic Solutions Australia will inform you of the procedure in which to make a claim, and what supporting information may be required to process the claim. Ergonomic Solutions Australia does not accept any liability against transit damage, and replacement goods can only be provided once your claim has been accepted by the courier company.   

Consumer Guarantees 

Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. These are called consumer guarantees.

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

  1. Acceptable quality.
  2. Fit for a particular purpose
  3. Match description
  4. Match the sample or demonstration model
  5. Express warranties will be honoured
  6. Spare parts and repair facilities will be available for a reasonable time after purchase
  7. Title to the goods
  8. Undisturbed possession of the goods
  9. No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.

There may be circumstances where you are not entitled to a remedy.

For further information about the Australian Consumer Law and consumer guarantees, visit



Once a refund has been accepted by Ergonomic Solutions Australia, the refund will normally be processed within 3 days. Refunds can only be made via the same payment method as the original method of payment.


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